Legal

Privacy Policy

Last updated: 21 September 2026

Shabby2Shine (“we”, “us”, “our”) provides residential and commercial cleaning services in Vancouver, British Columbia. This policy explains what personal information we collect through this website and our services, why we collect it, and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

Information We Collect

We only collect information we need in order to quote, schedule, and deliver a clean:

Contact details you give us, such as your name, email address, phone number, and service address.
Details about the job, such as property type, size, access instructions, and the frequency of service you want.
Billing information needed to invoice you. Card payments are processed by our payment provider; we do not store full card numbers.
Correspondence, including emails, messages, and notes from calls about your booking.
Basic technical data collected automatically when you visit this site, such as pages viewed, approximate region, referring site, and device or browser type.

How We Use Your Information

To prepare quotes and respond to enquiries.
To schedule, carry out, and follow up on cleaning services.
To invoice you and keep accurate financial records.
To contact you about your booking, including reminders and changes.
To improve our services and understand how this website is used.
To meet legal, tax, and insurance obligations.

We do not sell your personal information, and we do not use it for advertising by third parties.

Sharing Your Information

We share personal information only where it is necessary: with the cleaners assigned to your job, with service providers who support our business (such as scheduling, invoicing, payment processing, and email delivery), and where required by law. Our service providers are only permitted to use your information to perform services for us.

Cookies and Analytics

This website uses cookies and similar technologies to keep the site working correctly and to understand aggregate traffic patterns. You can block or delete cookies in your browser settings. Blocking cookies may affect how parts of the site behave.

How Long We Keep Information

We keep personal information only as long as it is needed for the purpose it was collected, or as long as required by law. Financial and tax records are generally retained for seven years. Enquiries that do not become bookings are usually deleted within twelve months.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorised access. Access is limited to staff and contractors who need it to do their job. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights

You may ask us to confirm what personal information we hold about you, request a copy of it, ask us to correct anything inaccurate, or ask us to delete information we no longer need to keep. You may also withdraw consent to marketing communications at any time. Contact us using the details below and we will respond within the timeframes set out in applicable privacy law.

Links to Other Sites

This site may link to websites we do not operate. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

Children’s Privacy

Our services are directed at adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. The revised version takes effect when it is posted on this page, and we will update the date shown at the top.

Contact Us

If you have questions about this policy or about how we handle your personal information, contact us at info@shabby2shine.com or 604-111-1111, or write to us at 123 Springfield Drive, Vancouver BC.